Ordering & Payment

1. How do I place an order?

To place an order, simply browse our collection, select the items you love, choose the appropriate size and quantity, and add them to your cart. Then proceed to the checkout page to complete your purchase.


2. What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal for secure and convenient payment transactions.


3. Can I track the status of my order?

Absolutely! Once your order is confirmed and shipped, we will provide you with a tracking number. You can use this number to track the status of your shipment through our website or the shipping carrier’s website.


4. Can I sign up for an account to save my preferences and view order history?

Yes, we offer the option to create an account on our website. By signing up, you can save your preferences, view your order history, and enjoy a more personalized shopping experience.


5. Do you offer discounts for bulk or wholesale orders?

We may offer discounts for bulk or wholesale orders. To qualify for wholesale pricing, we have minimum order requirements that must be met. These requirements ensure that our wholesale program remains viable for both parties. The specific minimum order amount can be found on our website.


6. Are my personal and payment details secure?

Yes, we take customer data security seriously. We employ industry-standard encryption and security measures to protect your personal and payment information. Your details are confidential and will not be shared with any third parties.


7. Can I cancel or modify my order after it has been placed?

We process orders quickly to ensure prompt delivery. If you need to cancel or modify an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes after the order has been processed.

8. Are the images on your website accurate representations of the products?

Yes, we strive to provide accurate and high-quality images of our products. However, please note that colors and textures may appear slightly different in person due to variations in lighting and screen settings.


9. How can I stay updated on new arrivals and promotions?

We recommend signing up for our newsletter to stay informed about new arrivals, exclusive promotions, and special offers. You can subscribe to our newsletter through our website’s signup form.



1. How do I know which size to choose?

We provide a detailed size chart for each product to help you determine the best fit. You can find this information on the product page itself. If you’re still unsure, feel free to reach out to our customer support team for further assistance.


2. How do I care for and maintain the products I purchase?

Each product may have specific care instructions listed on its product page. We recommend following these instructions to ensure the longevity and quality of your purchase. If you have any additional questions about product care, feel free to contact our customer support team.



Returns & Refunds

1. Can I return or exchange an item if it doesn’t fit or if I’m not satisfied?

Absolutely! We have a hassle-free return and exchange policy. If you’re not satisfied with your purchase or if the item doesn’t fit as expected, you can return it within a specified timeframe for a refund or exchange. Please refer to our Returns and Exchanges page for more information.


2. Can I return or exchange items bought on sale or during a promotion?

Our return and exchange policy applies to items purchased on sale or during a promotion. However, please note that any refunds or exchanges will be based on the discounted price paid for the item.


3. What if I receive a defective or damaged item?

We apologize for any inconvenience. In the rare event that you receive a defective or damaged item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, whether through a replacement, refund, or exchange.


Shipping & Delivery

1. How long does shipping take and what are the associated costs?

Shipping times and costs may vary depending on your location and the shipping method you choose. We provide estimated delivery times and shipping costs during the checkout process. For more specific details, please refer to our Shipping and Delivery page.


2. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if we deliver to your location. International shipping costs and delivery times may vary.



What if I have a question or need assistance?

We have a dedicated customer support team ready to assist you. You can reach out to us through our Contact Us page, and we will respond to your inquiry as soon as possible.